Do I need the Agency plan to run more than one store?
No. Either paid plan puts every store on one board, in one review queue, with one AI pool for the workspace. A Store plan covers up to 20 stores at $19 each, and up to 4 stores it costs no more than Agency. From 5 stores Agency is the cheaper plan, and it carries up to 50 stores from the plan screen.
What does my client have to do, or hand over?
Nothing beyond the plugin. It goes into their wp-admin — you install it, or their developer does — and Connect introduces the store to your workspace with one click. No REST API keys, no Jetpack, no WordPress.com account, and their admin login stays theirs.
Can a client log in and see their own store?
Not today. A workspace has one login — yours — and every client store lives inside it. What you hand the client is the record: per store, in plain language, every applied change with who decided it, its read-back and its re-scan, shown from your screen or pasted into the monthly report.
Is one client's catalog ever visible next to another's?
The board aggregates status across stores — which ones need you, and why. Everything underneath it belongs to exactly one store: findings, drafts, approvals and history are scoped to the store they came from, and a draft for one client is written from that client's catalog alone.
What if the client's own team edits a product while a draft is waiting?
Once their edit syncs, the draft is held as stale and cannot be approved; the next scan decides whether a fresh draft is needed at all. Before any write, the connector compares the current value with the one the draft was based on — so nobody's edit is overwritten by an old idea, and a rollback within 150 days checks the same way.
How is AI billed across clients?
One allowance for the whole account — 5,000 AI runs a month for 5 stores, 1,000 more for each store you add — and it goes wherever this week's work is. There is no per-client line item and no metered bill. When the pool runs out, drafting pauses until your plan's next monthly refill; scanning, approvals and applying keep working.
What happens when I win a client, or lose one, mid-month?
Add the store from your plan screen and the rest of the period is prorated; the pool grows by the part of a month that is left. When a client leaves, disconnect the store: waiting drafts can no longer be applied, the store keeps every applied change, and the record of what you did stays in your history. Delete the store in CatalogLift when you want our copy of its catalog gone — that removes its history with it.
How many stores can one account hold?
Agency covers up to 50 stores from the plan screen without a conversation — 5 in the price, $12 a month for each one after. More than that, or a catalog above the per-store ceiling, is a conversation we are glad to have.